How to view CCTV on your phone, and fix it when it stops.

What you need

• A recorder (DVR or NVR) connected to your internet router
• A working internet connection at the site
• The viewing app on your phone, linked to the recorder
• The recorder’s login details, kept safe

Why phone viewing stops

• The internet at the site is down, or the router was replaced
• The WiFi or router password changed and the recorder lost its connection
• The recorder password was changed, or the app was reinstalled
• The recorder itself is off or has frozen

What to try first

Check the recorder is on and showing pictures on its own screen. Then restart the router and the recorder. If the router was changed, the recorder usually needs reconnecting, which we can do on a short visit.